Shopping Information
Using the Shopping Cart
To edit item quantity, click on the quantity box and select the number of items you would like to order. Then click "update." To remove an item, click on the word "remove" next to the quantity box. The product will then be removed from our shopping bag. To continue shopping, click on "continue shopping." To proceed to checkout, click on "checkout" below the shopping bag icon.
Optimal Online Color Settings
This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.
Security Online
At Frédéric Malle Online, we understand how important security is to you. When you place an order at Frédéric Malle Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox 1.0.4 (Windows only)
Netscape 6.0 (Windows only)
Safari RSS
Temporarily Out of Stock/Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-866-388-1956 and we will be happy to assist you.
Maxium Purchase Policy
We regret that we must limit orders to no more than six (6) units of any item and 14 total items, with a maximum purchase of $2500.00 per customer. If you have any questions please contact us at 1-866-388-1956 or email us and we will be happy to assist.
Promotional Codes
To redeem a promotion code, please enter your promotion code on the "Payment Information" section of the "Billing" page. Promotion codes are case-sensitive and should be entered exactly as they appear. When a promotion code is accepted, the offer will be displayed in the "Order Review" page.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI, WV. Sales tax will be assessed on the total purchase cost*, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to contact us.
Payment Options
Accepted Payment Methods:
Paypal
We're sorry, we do not accept:
CODs, Layaway plans, Personal Checks, Money Orders, Credit Cards with billing addresses outside of the United States.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right ot cancel any order that does not match these criteria.
