Returns & Exchanges
Frederic Malle Online Return Policy
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Frederic Malle Online only, and all returns are inspected upon return. Products purchased from Frederic Malle Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Frederic Malle Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Frederic Malle Online. If issued in these instances, Frederic Malle Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a Frederic Malle Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Frederic Malle Online gift card.
Return policy information for orders placed prior to 11/22/22 below:
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return.
Please contact us at 1-866-388-1956 or via chat. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on fredericmalle.com may be returned. Please note that items from the Desert Gems collection (i.e. Dawn, The Night, Promise, The Moon) are final sale and cannot be returned.
Print the label from your email.
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.