Frederic Malle Return Policy
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from fredericmalle.com only, and all returns are inspected upon return. Products purchased from fredericmalle.com must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order and do not want the refund to be issued to the original form of payment, please chat with us. Please note: Engraved items, and items noted as final sale or not-returnable are not eligible for exchange or return. Frederic Malle eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Frederic Malle. All Frederic Malle eGift Card purchases are subject to CashStar’s return policies. Shipping and delivery fees are not refundable. Fredericmalle.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of fredericmalle.com. If issued in these instances, fredericmalle.com has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a fredericmalle.com gift card and credit card, debit card, or bank-issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Frederic Malle eGift Card.
Please contact us at 1-866-388-1956 or via live chat for assistance. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address.
1. Print It: Print the free return label from your email.
2. Pack It: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
3. Ship It: Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within 3 business days of receipt. You may then place a new order for the product(s) you wish to purchase at any time.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-866-388-1956. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Note: Frederic Malle monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Frederic Malle reserves the right to limit or deny the reshipment or credit of an order/item in all instances.