If you would like to cancel an online order after it has been placed, please contact us by phone at 1-866-388-1956 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be cancelled.

An order, or part of an order, may be cancelled because:
• Item(s) are not available
• Difficulty in processing payment information
• Cannot ship to the address provided
• A duplicate order was placed
• By customer request
• Purchase limits have been exceeded

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Frederic Malle Online Service Experts at 866.388.1956.