Terms & Conditions
The purchase of any product offered on the FREDERICMALLE.com website ("website") is subject to these General Terms and Conditions of Sale ("Terms and Conditions").
Orders may only be placed on the website by individual consumers and corporations purchasing goods for purposes other than for resale. Any resale or distribution of EDITIONS DE PARFUMS FREDERIC MALLE products ("products") purchased on the website is strictly prohibited.
EDITIONS DE PARFUMS MADISON, LLC may update these Terms and Conditions at anytime without notice. You can view the most current version of the General Terms and Conditions of Sale at any time by visiting www.fredericmalle.com/customer-service/terms.
By placing an order on the FREDERICMALLE.com website, you agree to all of the Terms and Conditions in effect on the date of the order.
Purchase - Terms of Ordering
The FREDERICMALLE.com website may be used to order a selection of EDITIONS DE PARFUMS FREDERIC MALLE products from EDITIONS DE PARFUMS MADISON, LLC online.
You may also place your order by telephone by dialing +1-212-249-7941 Monday through Friday, 10am to 6pm EST.
Before confirming your order, you should check that the item, its references, the quantity selected, its unit price and the total amount owed for your order accurately reflects your selection. Upon confirmation, your order will be submitted to EDITIONS DE PARFUMS MADISON, LLC for processing (see "Acceptance of Orders"). If you have any questions about the products, you may contact our customer service department by clicking here.
EDITIONS DE PARFUMS MADISON, LLC reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if EDITIONS DE PARFUMS MADISON, LLC has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity or for any other legitimate cause.
To ensure a best quality service and product availability, you cannot order more than 5 items at a time from the FREDERICMALLE.com website. For any special orders, please contact us.
Purchase - Availability
Our products and prices are valid as they can be seen on the FREDERICMALLE.com website, subject to availability. Errors or amendments may occur, especially in case of multiple orders of the same product made by several customers. In the case of unavailability of a product after ordering, you will be informed by email or by phone as soon as possible, and you may substitute or cancel the order. If you choose to cancel your order, your payment will be refunded immediately if payment has already been received.
EDITIONS DE PARFUMS MADISON, LLC is not liable in case of stock outage or unavailability of any products. EDITIONS DE PARFUMS MADISON, LLC reserves the right to change at any time and without any notice the items sold and displayed on the FREDERICMALLE.com website.
Purchase - Order Confirmation
At the end of the checkout procedure, you will submit your payment. Once your payment and order is transmitted to EDITIONS DE PARFUMS MADISON, LLC, it cannot be amended or cancelled except in the express conditions provided herein or where otherwise required by law. The confirmation of your order signifies your acceptance of the Terms and Conditions of Sale in its entirety. You will receive an order summary when your order is received.
The data collected and registered by the FREDERICMALLE.com website shall establish material proof of the transaction entered between EDITIONS DE PARFUMS MADISON, LLC and the customer. In case of a dispute between EDITIONS DE PARFUMS MADISON, LLC and one of its customers about a transaction made on the FREDERICMALLE.com website, the data collected and registered by EDITIONS DE PARFUMS MADISON, LLC will be considered irrefutable proof of the transaction.
Purchase - Prices and Payment
The prices of EDITIONS DE PARFUMS FREDERIC MALLE products are indicated in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery") unless otherwise noted. EDITIONS DE PARFUMS MADISON, LLC reserves the right to modify the prices of products offered on the FREDERICMALLE.com website at any time without prior notice. You will be charged the prices displayed on the FREDERICMALLE.com website at the time your order is received, provided the goods ordered are available at that time.
You will be required to provide payment information for any order placed on the FREDERICMALLE.com website immediately upon confirmation of your order. We only accept payment by debit card or credit card. You cannot use store credits or gift certificates issued by EDITIONS DE PARFUMS FREDERIC MALLE BOUTIQUE to purchase items offered on the FREDERICMALLE.com website. All orders are payable in US dollars unless otherwise noted. We accept the following debit cards and credit cards: MasterCard®, Visa®, Diners Club®, Discover®, and American Express®. Your order will only be fulfilled once we have verified your payment method and received authorization to process your payment. Your debit card or credit card will only be debited or charged when your order is shipped. If any of the products in your order are unavailable, we will only charge you the product, taxes and shipping costs for the goods available.
Purchase - Reservation of Title
The ordered products remain the property of EDITIONS DE PARFUMS MADISON, LLC until payment is received in full by EDITIONS DE PARFUMS MADISON, LLC. In case a payment is not received or cancelled, it becomes your responsibility to return any received products to EDITIONS DE PARFUMS MADISON, LLC immediately upon request. You assume all risks (including theft, loss, and damage) in returning the product.
Shipping and Delivery - Delivery Zone
Goods will be shipped to the delivery address specified during the ordering procedure. EDITIONS DE PARFUMS MADISON, LLC will not process any order for which a post office box or APO/FPO address is provided.
Shipping and Delivery - Shipping costs
You will be asked to select the shipment method you would prefer as part of the order procedure.
Ground: Allow between three and seven working days between the date of your order and your date of delivery.
2-Day: Your order must be placed before 2pm EST. It will be delivered within two working days.
Overnight: Your order must be placed before 2pm EST. It will be delivered on the following business day.
Certain shipping options are unavailable to certain addresses (e.g., Ground shipping to Alaska or Hawaii).
We will inform you of the shipping costs for the shipment method you would have selected in the order summary displayed on the FREDERICMALLE.com website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered.
Delivery Time - Time Required for Delivery
During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the goods purchased. However, EDITIONS DE PARFUMS MADISON, LLC reserves the right to divide your order into partial shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.
Delivery Time - Delivery Problems
Any failure to deliver or late delivery exceeding ten (10) business days should be reported to our customer service as soon as possible. In order for your claim to be accepted, please notify us within a maximum of thirty (30) calendar days from the date of your order.
You should check that your shipment is correct upon delivery. If there are any discrepancies in your order when the products are delivered to you, you should make note of the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.
If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds".
Returns - Exchanges - Refunds
You are entitled to return any product ordered via the FREDERICMALLE.com website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
- Returns must be shipped back in their original condition (unopened and unused) and packaging to the following address: EDITIONS DE PARFUMS FREDERIC MALLE, 898 Madison Avenue, New York, NY 10021.
- You must enclose the original receipt with your returns, or a copy if you are returning only a part of your order.
- For items received as a gift obtained from the FREDERICMALLE.com website, you are only entitled to a merchandise exchange. You may exchange the item for a different item or several different items which together are equal in value to the full value of the original item you received as a gift.
- You must specify with your order whether you wish to exchange the goods returned or require a refund.
- If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange per item will be honored.
- If you request for a refund, EDITIONS DE PARFUMS MADISON, LLC will use all reasonable efforts to ensure that the refund will be made within seven (7) business days of receipt of the goods returned by crediting your debit or credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the FREDERICMALLE.com website, nor will the website issue a store credit for use in an EDITIONS DE PARFUMS FREDERIC MALLE boutique.
- In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded only if you the products were not as ordered (e.g., product reference error, damaged goods, etc.).
EDITIONS DE PARFUMS MADISON, LLC has sole discretion in determining whether the products are in original condition when returned. EDITIONS DE PARFUMS MADISON, LLC will not be responsible or liable if any item you wish to return to the FREDERICMALLE.com website is lost, misdirected or delivered late. We do not currently exchange or allow refunds for goods purchased in EDITIONS DE PARFUMS FREDERIC MALLE boutiques via the FREDERICMALLE.com website.
Any EDITIONS DE PARFUMS FREDERIC MALLE product purchased (or received as a gift) from FREDERICMALLE.com may be exchanged for a different product or for a store credit in the New York Boutique (898 Madison Avenue, New York, NY 10021) within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
- Returns must be in their original condition and packaging
- You must provide the original receipt along with your return, or a copy of the receipt if you are returning part of your order.
- The shipping costs of the first delivery of a product purchased on the FREDERICMALLE.com website will not be refunded when you return (for exchange or store credit) the product to the New York Boutique.
EDITIONS DE PARFUMS FREDERIC MALLE BOUTIQUE does not offer refunds on any goods purchased on the website. Under no circumstances will it be possible to credit your debit or credit card.
General Terms and Conditions of Use
Security and Personal Data
Presentations, distinctive signs, reproductions and explanations displayed on the FREDERICMALLE.com web site are covered by intellectual property rights and are the exclusive property of EDITIONS DE PARFUMS MADISON, LLC. They may not be reproduced or used in any shape or form.
The FREDERICMALLE.com website may contain links to third party websites not under the operation or control of EDITIONS DE PARFUMS MADISON, LLC. Such links are provided as a convenience only and can not, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services offered thereon.
Disclaimer of Liability
EDITIONS DE PARFUMS MADISON, LLC makes no representations or warranties, express or implied, with respect to this website. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, EDITIONS DE PARFUMS MADISON, LLC will not be liable for any damages whatsoever arising out of or related to the use of this web site.
By visiting our website, you agree that the laws of the State of New York will govern these Terms and Conditions of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.