Delivery & Return
Shipping and Delivery - Delivery Zone
Orders placed through the US part of the website can only be delivered in the US.
For any other delivery zone in the world, orders must be placed via the international part of the FREDERICMALLE.com website.
Goods will be shipped to the delivery address specified during the ordering procedure. EDITIONS DE PARFUMS MADISON, LLC will not process any order for which a post office box or APO/FPO address is provided.
Shipping and Delivery - Shipping costs
You will be asked to select the shipment method you would prefer as part of the order procedure.
Ground: Allow between three and seven working days between the date of your order and your date of delivery.
2-Day: Your order must be placed before 2pm EST. It will be delivered within two working days.
Overnight: Your order must be placed before 2pm EST. It will be delivered on the following business day.
Certain shipping options are unavailable to certain addresses (e.g., Ground shipping to Alaska or Hawaii).
We will inform you of the shipping costs for the shipment method you would have selected in the order summary displayed on the FREDERICMALLE.com website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered.
Returns - Exchanges - Refunds
You are entitled to return any product ordered via the FREDERICMALLE.com website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
- Returns must be shipped back in their original condition (unopened and unused) and packaging to the following address: EDITIONS DE PARFUMS FREDERIC MALLE, 898 Madison Avenue, New York, NY 10021.
- You must enclose the original receipt with your returns, or a copy if you are returning only a part of your order.
- For items received as a gift obtained from the FREDERICMALLE.com website, you are only entitled to a merchandise exchange. You may exchange the item for a different item or several different items which together are equal in value to the full value of the original item you received as a gift.
- You must specify with your order whether you wish to exchange the goods returned or require a refund.
- If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange per item will be honored.
- If you request for a refund, EDITIONS DE PARFUMS MADISON, LLC will use all reasonable efforts to ensure that the refund will be made within seven (7) business days of receipt of the goods returned by crediting your debit or credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the FREDERICMALLE.com website, nor will the website issue a store credit for use in an EDITIONS DE PARFUMS FREDERIC MALLE boutique.
- In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded only if you the products were not as ordered (e.g., product reference error, damaged goods, etc.).
EDITIONS DE PARFUMS MADISON, LLC has sole discretion in determining whether the products are in original condition when returned. EDITIONS DE PARFUMS MADISON, LLC will not be responsible or liable if any item you wish to return to the FREDERICMALLE.com website is lost, misdirected or delivered late. We do not currently exchange or allow refunds for goods purchased in EDITIONS DE PARFUMS FREDERIC MALLE boutiques via the FREDERICMALLE.com website.
Any EDITIONS DE PARFUMS FREDERIC MALLE product purchased (or received as a gift) from FREDERICMALLE.com may be exchanged for a different product or for a store credit in the New York Boutique (898 Madison Avenue, New York, NY 10021) within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
- Returns must be in their original condition and packaging.
- You must provide the original receipt along with your return, or a copy of the receipt if you are returning part of your order.
- The shipping costs of the first delivery of a product purchased on the FREDERICMALLE.com website will not be refunded when you return (for exchange or store credit) the product to the New York Boutique.
EDITIONS DE PARFUMS FREDERIC MALLE BOUTIQUE does not offer refunds on any goods purchased on the website. Under no circumstances will it be possible to credit your debit or credit card.